Powering HattiOps' Virtual Procurement Platform

HattiOps was growing fast — 150% year-over-year client growth between 2022 and 2023 — but its procurement operations hadn't scaled with it. The business was still running on manual processes that couldn't support that growth:

• Heavy reliance on email, spreadsheets, and phone calls to manage vendor relationships and procurement workflows
• Inefficient vendor onboarding, averaging 5 days per vendor
• Payment disputes affecting 12% of transactions
• No real-time visibility into procurement cycles, making it difficult to track performance or catch issues early

Tenafor designed and built HattiOps, a bespoke cloud-native SaaS platform, using a Java, React, and AWS microservices architecture:

• AI/ML integration for intelligent vendor matching and fraud detection
• Automated vendor onboarding, replacing manual intake with a streamlined digital workflow
• A centralized supplier database to manage vendor relationships in one place
• Performance analytics tracking delivery, quality, and compliance across the vendor base
• An integrated payment gateway supporting GBP, EUR, and USD transactions
• Automated invoice reconciliation and approval workflows to reduce manual processing and delays
• Enterprise-grade security, built to ISO 27001 standards, with the platform designed for 99.9% uptime

The platform was delivered 2 months ahead of schedule and under budget.

The HattiOps platform transformed procurement from a manual, error-prone process into a fast, data-driven operation:

• Vendor onboarding time cut by 85%, from 5 days down to 0.75 days
• A centralized database now managing 100+ approved suppliers
• 98% straight-through payment processing, minimizing manual intervention
• Invoice reconciliation errors reduced by 90%
• Purchase order approvals expedited by 70% through automated workflows
• Payment dispute rate lowered to under 1%, down from 12%
• 40% reduction in operational overheads for HattiOps
• 25% decrease in procurement cycle time for HattiOps' clients
• 15% increase in client retention in H2 2023
• 95% positive feedback from HattiOps' clients